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Name of Business Operator Handling Personal Information
ROHTO Pharmaceutical Co., Ltd.
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Purposes of Use of Personal Information
In collecting personal information, as a principle, we, the Company, will
indicate the purpose and the extent of our use in each case by explaining
in writing, on a website, verbally, or in other ways.
However, we may skip the step of indicating the purpose of using personal
information obtained in cases where that purpose is explicit, such as obtaining
contact information when we receive an inquiry or request from customers
or exchanging business cards as a business practice. Even in those cases,
we will use personal information obtained within the scope of the following
purposes, in principle.
1) For Personal Information of Customers
- To provide information on the Company's products and services.
- To respond to inquiries or requests from customers. (When we receive an
inquiry by phone, we may record the conversation for accuracy.)
- To inform customers of dispatching the products.
- To dispatch the products ordered or applied for promotional campaigns or
prize competitions.
- To provide registered or applied services, such as email newsletters and
subscription-based services.
- To provide information from the Company by email or other means.
- To solicit customers to cooperate in a questionnaire survey and enlist
testers for the Company's products.
- To analyze and utilize the questionnaire survey and product testing results.
- To inform customers about various sales promotions, such as contests and
free-gift campaigns; to notify their results; and to dispatch gifts and
other premiums.
- To inform customers about various publicity activities, such as trade shows,
seminars, special programs, and other events.
- To analyze anonymized and unidentifiable advertising-related and statistical
materials and marketing data.
- To process personal information in anonymized and unidentifiable data and
utilize it for the Company's product development, marketing, and other
activities and post on the Company's websites (“Websites”), brochures,
and other media.
- To enlist customers who can assist our activities as a temporary job, such
as product reviews from a user's viewpoint.
2) For Personal Information of Applicants for Employment
- We will use personal information submitted by applicants for employment
with the Company only for our recruitment activities, such as contacting
them and dispatching materials regarding those activities.
3) For Personal Information of Officers and Employees
- In principle, we will use the personal information of the Company's officers
and employees to the extent necessary for human resources management.
4) For Personal Information of Shareholders
We will use the personal information of the Company's shareholders to the
extent necessary for the following purposes, in principle.
- To enable our shareholders to exercise their rights and fulfill obligations under the Companies Act of Japan and related laws and regulations. (For example, to dispatch a convocation notice and a voting form for the General Shareholders' Meeting.)
- To offer various advantages to the status of our shareholders. (For example,
to offer free- gifts of our products under the Company's shareholder special
benefits.)
- To implement various measures to facilitate relationships between the Company
and the shareholders. (For example, to perform a questionnaire survey to
reflect their comments on formulating the Company's management policy and
IR activities.)
- To conduct shareholder management, such as compiling data of shareholders
under certain criteria specified by the relevant laws and regulations (For
example, to compile and disclose a list of major shareholders in the Company's
securities report.)
- To consider the Company's future policy on the shareholders.
5) For Personal Information related to Business Partners
- To have business talks and related communications with our business partners.
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Contact for Inquires, Complaints, and Requests for Disclosure, etc. of
Personal Information
The Company has the contact desk below to receive any inquiries, complaints,
or requests related to personal information, such as information about
the purpose of use, disclosure, correction, suspension of use and provision
to third parties, and erasure of personal information retained by the Company.
Customer Support Desk of ROHTO Pharmaceutical Co., Ltd. |
Address |
1-8-1, Tatsumi-nishi, Ikuno-ku, Osaka-shi 544-8666 (Japan) |
Telephone |
(Tokyo) 03-5442-6020
(Osaka) 06-6758-1230 |
Reception hours |
From Monday to Friday (9:00 am - 6:00 pm)
(excepting public holidays and non-business days during the Bon period and the year change period) |
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Procedure to Request Disclosure, Correction, Suspension of Use and Provision
to Third Parties, and Erasure of Personal Information
1) For Personal Information of Customers
- We will receive customer requests via phone, facsimile, or mail at the Customer Support Desk above.
After verifying the requesting person's identity as a principal or a proxy, we will reply to the request. Depending on the content of the request, we may ask that person to fill out an application form predetermined by the Company. For the information of a member registered for the "Cocorohto Park" (the Company's online community site,) we ask the member to follow the steps specified on "My-page of Cocorohto Park." Please agree we may be unable to respond to the request not following the procedure specified above.
2) For Personal Information of Shareholders
- Any request for disclosure, changes, and other handling of personal information
of our shareholders will be received by the Company's shareholders registry
administrator, Mitsubishi UFJ Trust and Banking Corporation ("MUFG
Trust Bank"). Please contact and confirm with the MUFG Trust Bank
below for a concrete procedure for making such a request.
<Contact information>
Mitsubishi UFJ Trust and Banking Corporation
Osaka Stock Transfer Agency Department
Address: 3-6-3, Fushimi-cho, Chuo-ku, Osaka-shi, Osaka 541-8502 (Japan)
Telephone: 0120-094-777 (Toll-free number)
For any stocks in the Company held in the account of a securities company
or similar agency, please contact the relevant company.
- Cookies
The Company uses cookies on some content of the Websites to improve them,
such as enriching the information and the services provided and increasing
the sites' usability. The functionality of cookies on the Websites stores
information that a user has browsed the Websites on the user's computer.
Information collected through those cookies will never include any "information
personally identifiable."
1) What is a Cookie?
A cookie is a mechanism to store information as small files on a user's
computer when the user accesses a webpage. That information includes browsing
history interactions between the user's browser and the server and the
user's entries. When the user accesses the same webpage again, the webpage
operator may change the webpage's display using the cookies information.
In cases where a user accepts cookies transmission on their browser settings,
the websites may obtain cookies from their browser. For privacy purposes,
the user's browser will transmit only cookies the website server transmits
and receives.
2) Purpose of Use of Cookies
The Company uses cookies for the purposes below and will never use them
for collecting personal information.
- To provide the services customized for each user by referring to the user's registered information stored when the user logs in to the authentication service.
- To display the most appropriate advertising based on the user's interest
and usage of the Websites.
- To encourage users to reenter (or reauthenticate) their password to ensure
security if they have not accessed the Websites for a certain time.
- To survey the number of users and traffic of some content.
- To improve services provided through the Websites.
- To check how customers respond to and utilize our email messages (for example,
to access any of our webpages, complete membership registration, and purchase
our products) and improve the services on some content.
- We may combine the tags of some content and the information collected from
cookies with other information previously collected from the user. We may
use that combined information to improve the Websites, customize those
pages to each user's need and preference, determine the means of communication
suitable to the user, evaluate the effect of the Company's promotion and
advertising, and for other internal activities.
3) Cookies Settings
When you want to refuse (opt-out) cookies, you can access the opt-out page
of the relevant advertising delivery service provider and invalidate (opt-out)
cookies. Please agree that some services may become unavailable after you
decline cookies.
Opt-out pages of typical ad-delivery service providers:
・Google-Ad (Opt-out page)
・Network Advertising Initiative (Opt-out page)
・Google Analytics (Opt-out page)
- Revision of the Policy
The Company will review the content of this Policy and revise it from time
to time. Any change or revision of the Policy will be promptly posted on
the Company homepage and publicly announced.
April 21, 2021
ROHTO Pharmaceutical Co., Ltd.