Regarding the possibility of unauthorized access to our system
September 11, 2026
On September 10, 2026, Rohto Pharmaceutical Co., Ltd. confirmed an incident in its mail-order system that may have been accessed by a third party.
Upon confirming this matter, we have implemented necessary measures, including restricting access to the system in question, to prevent further impact.
We are currently reviewing the related systems and investigating the scope of the impact.
At this time, we have not confirmed any impact on our main business operations as a result of this matter.
We sincerely apologize to our customers and all those involved for the great concern and inconvenience we have caused.
A request to our customers
In connection with this matter, there is a possibility of receiving suspicious phone calls, emails, SMS messages, etc., impersonating our company or Rohto Pharmaceutical's mail-order services.
In the event that you receive any suspicious contact, please be careful not to contact the phone number or other contact information provided, access any URLs, or enter any information.
We will promptly announce any facts revealed through our investigation on our website and other channels.