Regarding the status of the investigation into unauthorized access to our systems

We would like to inform you of the status of our investigation into the incident of possible unauthorized access by a third party to the system used for Rohto Pharmaceutical's mail-order sales, which was announced on September 11, 2026.

Our investigation has revealed that customer call audio data and related information stored in the system used for handling customer inquiries for mail-order sales may have been illegally obtained by a third party. Furthermore, information may have been obtained through unauthorized access to our customer management system.

We are currently investigating the scope, number, affected customers, and impact on individual customers of the information that may have been obtained, with the cooperation of external expert organizations. We are also continuously monitoring the impact on other information we hold and manage, as well as related systems, not limited to customer information.
To prevent the further impact of this matter, we are taking necessary measures on the relevant systems.

In light of the possibility that information, including personal data, may have been affected, we have reported this matter to the Personal Information Protection Commission. We will also work with the police and other relevant organizations to take necessary measures.
At this time, we have not confirmed any impact on our main business operations as a result of this matter.

We sincerely apologize to our customers and all those involved for the great concern and inconvenience we have caused.

A request to our customers

In connection with this matter, there is a possibility that suspicious phone calls, emails, SMS messages, and mail may be sent or received impersonating our company or Rohto Pharmaceutical's mail-order services.
Never respond to suspicious communications requesting you to enter or provide credit card information, PINs, passwords, etc., for reasons such as repayment, identity verification, refunds, or account verification.

As a result of addressing this matter, we will never ask you to re-enter or resubmit your credit card information, PIN, password, etc.

If you receive any suspicious communications, please be careful not to contact the phone number or other contact information listed in the message, access any URLs, open any attachments, or enter any information.

Dedicated contact information for inquiries regarding this matter

Phone number: 0120-610-654
Reception hours: 9:00 AM - 6:00 PM (including weekends and public holidays)