In order to provide safe and reliable products, we established our Quality Policy in January 2004, and all members work together are united in their daily operations based on this policy. Our Quality Policy is reviewed to keep pace with the times and the expansion of our products, with the aim of constantly meeting the growing needs of our customers and patients.
With our full-scale entry into the prescription medicines business in April 2022, we have reviewed our existing policy and introduced a new Quality Policy to ensure higher quality and safety for our customers and have made it known to all members. We will pursue higher quality and safety in all our products and activities.
ROHTO Pharmaceutical
Quality Policy
ROHTO pledges to provide all people with happiness and security by
- ensuring and Endeavoring to communicate the truth;
- controlling risks based on and pursuing high quality and safety; and
- valuing the communication and by promoting
President and Chief Operating OfficerMasashi Sugimoto
Dissemination to all members and promises to customers
A board indicating the Quality Policy is placed at each office to ensure
that members are aware of the Quality Policy and also to inform visitors
to our offices. The Quality Policy board clearly indicate that leadership
regarding quality lies with the president and other managers, and we strive
to build trust by providing value through safe, reliable, and high-quality
products and services.
Quality improvement by informing and promoting understanding among all
employees
Our Quality Policy is a guidepost for providing safe products. Prompted
by an internal project, in January 2024 we began issuing a Quality Newsletter
for all members to deepen their understanding of the Quality Policy and
Rohto's quality system. A Quality Newsletter is issued every couple of
months to promote members' understanding. A message from the President
or other executives is communicated, highlighting, for example, the involvement
of all members in the enhancement of product quality and the importance
of continuing these efforts.
Fostering a culture of quality by proactively holding quality exchange
meetings
In order to thoroughly disseminate the Quality Policy and foster a quality
culture, the quality section takes the lead in planning quality exchange
meetings and holds the meetings together with other departments. Through
group work that facilitates interactive discussion centered on quality,
so that each and every member can see "quality" as their own
personal matter.
Compliance
ROHTO handles everything from cosmetics to pharmaceuticals and medical devices, and from products for general customers to products for medical use. As a result, the necessary regulations span a wide range of areas and are extremely complex. However, we strive to understand the meaning of regulations and the importance of compliance through company-wide compliance training and other means.
Scientific Rationale
When we make judgments, we always make them on the basis of scientific evidence, that is, numbers.We declare that our products can be used with peace of mind over the life of their use, that only safe products can be launched, and that we will make correct judgments based on this concept through all our activities.
Transparency of Information
We do not create walls between members, between superiors and subordinates, or between departments, and we constantly exchange information through daily conversations and regular meetings.
This is accomplished through activities such as lot names and open offices.
Continuous Improvement
We are not satisfied with the current situation, and we always think about what we can do to enhance customer satisfaction and peace of mind, and we are prepared to improve our products and review our systems.