Case studies of using customer feedback | Sustainability

Below are some examples of products that have been improved based on actual customer feedback received by Rohto Pharmaceutical.

Rohto Alguard Epinastine Eye Drops: We have released a convenient single-use size of eye drops under the Alguard brand.
Customer feedback: I only use it every year around February, during allergy season...

This is how it was improved
MELANO CC Overnight Skincare Set We have released a set of single-use sizes.
Customer feedback: Is there a trial size of MELANO CC?

This is how it was improved
Care Cera AP High Moisture Cream Wrap Mask I have listed the recommended order of use.
I checked because the order in which to use the customer feedback wasn't written anywhere...

This is how it was improved
MELANO CC Deep Clear Enzyme Facial Wash cap can now be removed.
Customers' comments: I want to get all the cleanser out of the bottle, so I use the main tube...

This is how it was improved
Wakansen Tsuraresu 120 tablets - The expiration date on the outer box has been made easier to read.
Customer's comments: The expiration date written on the outer box is "Black background, black...

This is how it was improved
Mentholatum Lip fondue, Mentholatum Repair One Exfoliating Lip We have made it clearer that the amount will not be carried down.
Customer's comment: This is my first purchase. Normal lipsticks are not easy to apply.

This is how it was improved
MELANO CC Medicated Spot Treatment Whitening Lotion and MELANO CC Medicated Spot Treatment Whitening Emulsion now come in easier-to-open containers.
Customer's comment: I want to refill my bottle, so I'm about to open it...

This is how it was improved
The product name for ROHTO V5 a has been changed to avoid misunderstandings about the recommended intake amount.
Customer feedback: The front of the pouch says "5 tablets" and the back...

This is how it was improved
The instructions for use of MELANO CC Medicated Intensive Spot Treatment Serum/ MELANO CC Medicated Intensive Spot Treatment Premium Serum have been changed.
Customers say to use 4-5 drops once a day, but I also use it in the morning...

This is how it was improved
Hada Labo It has been stated that the cream may spill if the container is tilted.
Customer feedback: When I opened the cap at a slight angle, the crystals…

This is how it was improved
Rohto Digi Eye and Rohto Digi Eye Contact lenses have been redesigned to make them easier to choose from.
Customer's comment: I was planning to buy "Digi Eye" but I was in a hurry...

This is how it was improved
Mentholatum Lip fondue Clear: In response to customer feedback, the clear color is back!
Customers' comments: The moisture stays in, and even after some time has passed, I can move my lips...

This is how it was improved
Hada Labo's "Lotion Usage Map" has been published on the brand website
Customers' comments: I have dry skin, so if I were to buy a lotion, I would say, "Moisturizing..."

This is how it was improved
Regro EX5 Energy Changed to a more user-friendly nozzle
Customer's comments: When I try to move the application position, the liquid drips onto my forehead...

This is how it was improved
SKIN AQUA "How to remove" instructions are also printed on the bottle itself.
Customer feedback: The pouch says to remove it with a cleanser...

This is how it was improved
Instructions on how to remove the inner lid of 50 Megumi Cream and 50 Megumi UV Protection Cream are written on the flap.
Customer's comment: The inner lid is stuck and won't come off even when pressed...

This is how it was improved
Obagi C Day Serum UV and Obagi C Day Serum BB : "Can it be removed with facial cleanser?" has been added to the FAQ section of the brand website.
Customers' comments: Can it be removed with soap? Or oil cleanser?

This is how it was improved
Obagi C Enzyme Facial Cleansing Powder, Obagi C Enzyme Facial Cleansing Powder DP The outer box states that it can be used every day.
Customers' comments: After washing my face, my skin felt smooth, and after using lotion...

This is how it was improved
Namida ROHTO Five: "Reducing paper by effectively utilizing the inside of the paper box" and "Meeting the need to store eye drops in a box"
Customer feedback: I am using eye drops with instructions printed on the inside of the box...

This is how it was improved
Mentholatum Medi Quick H Gold (Sponge Head) Improved sponge strength
Customer's comments: There is still about 1/3 of the liquid left, but the sponge is about to...

This is how it was improved
Hada Labo Gokujyun Perfect Gel (Ko Gokujyun) The number of rotations required when opening and closing the container has been reduced by changing the container.
Customer feedback: It takes about 8 to 10 turns to close the cap...

This is how it was improved
Rohto Alguard Children's Clear - Age Range for Use Made Easier to Understand
Customers' opinions: There is no detailed information about the age range for use, so I'm wondering what age you need to be to use it...

This is how it was improved
The nozzle of 50 Megumi scalp care color treatment tube has been made longer and thinner.
Customers' opinions: The important thing is that you can apply it generously to your hairline...

This is how it was improved
DeOu Medicated Cleansing Wash : Changed to easy-to-peel POP stickers
Customer feedback: The adhesive strength of the sticker is strong, and the residue is sticky after peeling it off...

This is how it was improved
Promedial Moist Oil Hand Cream The nozzle diameter has been widened to make it easier to dispense.
Customer's comments: This is the first time I've bought it, but the cream is hard and...

This is how it was improved
Mentholatum Deep Moist I wrote how to dispense lip balm.
Customer's comments: This is the first time I've bought it, but I don't really understand how to use it...

This is how it was improved
Mentholatum AD Cream m to be released in new packaging incorporating universal design
Customer's comments: My mother opened a new product, but it was hard...

This is how it was improved
Hada Labo Gokujyun Premium Hyaluronic Acid Lotion: Change to a container for easier use
Customers' comments: Because it is a thick liquid, it doesn't come out just by tilting it, but...

This is how it was improved
MELANO CC Medicated Spot Intensive Treatment Premium Serum Improving ease of use
Customer's comment: I squeezed it really hard until the liquid finally came out...

This is how it was improved
MELANO CC Intensive Treatment Mask: Improved fit to the face
Customers' comments: MELANO CC Intensive Treatment Mask has many gaps...

This is how it was improved
Medi Quick H Scalp Medical Shampoo : Additional Release of a Moisturizing Type (without a cooling sensation)
Customer's comment: It was cool last night, so when I was drying my hair...

This is how it was improved
Care Cera AP Face & Body Lotion : Switching to a container designed for easier dispensing
Customer feedback: It's a pump type so you can use it immediately in the bathroom...

This is how it was improved
Mentholatum HAND VEIL series has been redesigned to indicate that it is "unopened."
Customers' comments: This hand cream can be wrapped in plastic or...

This is how it was improved
DEOCO Medicated Body Cleanse Refill Pouch : Improvements to make refills easier to pour
Customer feedback: The refill spout is small, making it difficult to refill.

This is how it was improved
DEOCO Regarding requests for the release of shampoo and conditioner
Customer testimonials: I was impressed with DEOCO 's Body Cleanse...

This is how it was improved
Rohto Clear Regarding the date of opening on eye drop containers
Customer's comment: I found the eye drops I bought before, but I threw away the box...

This is how it was improved
Regarding indication of whether eye drops (such as the "V ROHTO PREMIUM" series) can be used while wearing contact lenses or with bare eyes
Customers' comments: These eye drops work even while wearing soft contact lenses...

This is how it was improved
About the color of ROHTO Zi eye drop nozzle
Customer feedback: The eye drop nozzle is white, so it's hard to focus when you put it in your eyes...

This is how it was improved
About the color of Medi Quick H spray nozzle
Customer Feedback: I want to spray on the back of my head, but I don't know which way the nozzle is pointing...

This is how it was improved
Mentholatum AD Anti-Itch Spray is back in stock in response to customer feedback
Customer feedback: I asked the pharmacy and they said it had been discontinued...

This is how it was improved
Rohto C Cube Soft One Moist, Rohto C Cube Soft One Cool How to open the transparent film on the container
Customer feedback: When cutting open the transparent film on the container...

This is how it was improved
Rohto C Cube Soft One Moist, Rohto C Cube Soft One Cool About the container
Customer feedback: When holding lens care products with wet hands, the container becomes slippery...

This is how it was improved
Rohto Algard S: A mild anti-pollen eye drop that can be used by children
Customer testimonials: From what age can Alguard be used?

This is how it was improved
Mentholatum Vitamin Cream About the orange particles
Customers' comments: There are orange particles in the cream...

This is how it was improved
Eyewashes in general: Differences in the refreshing sensation of eyewashes
Customer Feedback: When choosing an eyewash, I don't know which one has the most refreshing effect...

This is how it was improved
Eye drops in general: Differences in the cooling sensation of eye drops
Customer feedback: When choosing eye drops, I can't tell the difference in cooling sensation...

This is how it was improved

Examples of using customer feedback

Rohto Pharmaceutical official account